Complaints
Complaints Procedure
How to raise a concern or complaint about Bell Rock
Group services.
Group services.
Our Commitment
Bell Rock is committed to providing professional, responsive service to all clients. If you are dissatisfied with any aspect of our service, we encourage you to raise your concern so we can address it promptly.
How to Submit a Complaint
Complaints should be submitted in writing to:
Compliance Officer
Bell Rock Group Financial Services Limited
PO Box 10795
Grand Cayman KY1-1006
Cayman Islands
Email : info@bellrockgroup.com
Information to Include
Please provide:
• Your name and contact details
• The entity or engagement to which the complaint relates
• A clear description of the issue
• Copies of relevant correspondence or documentation
• The outcome you are seeking
Our Response Process
We will acknowledge and review your complaint, identify the appropriate person to investigate it and explain the next steps. If further information or additional time is required, we will keep you informed. Please mark your email “Complaint” and include the entity or engagement concerned.
Escalation to CIMA
If you remain dissatisfied after receiving our response, you may escalate the matter to the Cayman Islands Monetary Authority at info@cima.ky.
Conflicts of Interest
We maintain a conflicts of interest policy and disclose any material conflicts to clients. Where we serve as independent directors, we owe fiduciary duties to the entity and act independently from the investment manager.